Scam plan: know someone in Airbnb customer satisfaction team > rent expensive Airbnb accommodation > make bogus complaint complete with faked pictures to support bogus claim > have the claim approved by acquaintance > share profit.

The “profit” you would be sharing with the person in Airbnb customer satisfaction in your hypothetical scam is a refund of your money which you would have paid to rent the place. This is like Homer Simpson’s grease business.