| ▲ | nijave a day ago | |
>but don't properly account for time spent by engineers rummaging around for data they need but don't have This is a tricky one that's come up recently. How you you quantify the value of $$$ observability platform? Anecdotally I know robust tracing data can help me find problems in 5-15 minutes that would have taken hours or days with manual probing and scouring logs. Even then you have the additional challenge of quantifying the impact of the original issue. | ||
| ▲ | phillipcarter a day ago | parent [-] | |
At the end of the day it's just vibes. If the company is one that sees: - Reliability as a cost center - Vendor costs are to be limited - CIO-driven rather than CTO-driven Then it's going to be a given that they prioritize costs that are easy to see, and will do things like force a dev team to work for a month to shave ~2k/month off of a cloud bill. In my experience, these orgs will also sometimes do a 180 when they learn that their SLAs involve paying out to customers at a premium during incidents, which is always very funny to observe. Then you talk to some devs and they say things like "we literally told them this would happen years ago and it fell on deaf ears" or something. | ||