I built an exploding pie, put it in the fridge with a "do not eat me" sign, not my problem somebody blew off their arm.

Processes should/must be built with the users in mind. Users do unexpected, stupid things.

So, yeah, the car itself isn't doing anything wrong, but the whole "fleet use" system designed by BMW+fleet owners appears massively flawed. And that system includes all the software.

> the whole "fleet use" system designed by BMW+fleet owners appears massively flawed.

It would seem that the system works just fine, it's just completely being ignored by the rental company.

I could just as easily tape a cheap cell phone inside a hotel room to the wall and record the other guests with it. If the hotel cleaning staff doesn't clean the room and remove the device, how is that any different?