This morning I was recently reflecting on a similar experience. I worked on a project where client and server were different teams. A problem we had was that a lot of server tickets were accidentally labeled as client tickets.

Should we have busted down that silo and said that there are no longer separate client and server teams? Ultimately, what I realized was that we started shipping multiple different clients that used the same server, and that it was impractical for everyone to be on the same team and have a hand in everything.

I do wish that we siloed a lot later and remained generalists longer; or at least that part of the team was generalist and floated between the two teams.