We've had a very similar experience over the past year. We've been using Hetzner for over a decade and, until recently, we were really satisfied with their services. But in the last 12 months, the reliability has noticeably dropped.

Most of the issues we've faced are related to their Storage Boxes, multiple incidents where they were completely unavailable, sometimes for hours or even days. What’s frustrating is that these outages are never reflected on their status page, so you're left in the dark unless you open a ticket yourself. Even then, the only explanation we usually get is that the specific Storage Box is under "heavy load", and the suggested fix is always to migrate to another box. That might be fine for infrequent use, but it's not acceptable when you're relying on it.

To be fair, Hetzner has been a solid provider for many years, and we’re still hoping this is just a temporary rough patch. We really hope they get things back on track soon.

Could it be related to people in Europe suddenly looking for European alternatives? Like suddenly they got a lot of new customers in the last few months?