> What's especially troubling is their persistent silence on these outages.

Based on many years of experience, all providers are guilty of that. Only large scale outages or ones that just couldnt be ignored are reflected on status page. This doesn't necessarily mean malevolence on provider side - their sensors just may not be good enough to spot the issue.

On larger scale - why would you choose hetzner and then complain about uptime? Its a well know provider with low prices and low reliability. There are tons of businesses who find this model suitable for them. If yours is not one of them - just switch to something more reliable. Granted, your bill will likely be 2x+ of 20k eur, but you get what you whine about.

As old adage says, we can make this project fast, cheap and with amazing quality, but you can choose only 2 options.