LLM chatbots are a step forward for customer support. Well, ours started hallucinating a support phone number that while is a real number is not our number. Lots of people started calling which was a bad time for everyone. Especially the person's number it actually is. So maybe two steps forward and occasionally one back.

As a customer, LLM chatbots are fifteen steps backwards and have approximately zero upsides. I hate them with a deep and abiding passion.