> … what users “want”.

what *some* users want.

sure, it may have been a majority at the time. but imo chasing that was incredibly short sighted.

many many many people warned them this would be the outcome. in typical fashion for these people, they ignored it, imagining themselves to be smarter in every area than everyone else.

i’ve said it before and i’ll say it so many more times: we need to better at realizing where our intelligence is behind. some people are untouchably genius in social situations but absolutely terrible at stem. and some stem people may be absolute genius at engineering work but entirely lack understanding of social/humanity issues.

far too often only one of those two groups understands their lack of understanding. if you ask the best party planner in the state to engineer an automobile, they’re going to look at you like you’re a crazy person. ask the best engineer in the state to plan the years most important ball, we’re going to fully delude ourselves into thinking we can do it better than the party planner.