I find it hard to believe that waiting two hours is normal for customers of the USPS. You can order stamps online, they have (collection) postboxes and even offer a pick-up service for parcels. At $0.73 to send a letter anywhere in the USA, that sounds like a pretty impressive offering to me.

> I find it hard to believe that waiting two hours is normal for customers of the USPS.

GP said postal services are "universally accessible". So first, it doesn't matter is it's "normal", it matters if it happens at all. And USPS does not represent postal mail universally - I have never even seen a USPS building in my life and don't expect to. Is postal mail as universally accessible to a homeless man in Laos and a 5-year-old kid in rural India? I think it's ludicrous to claim that postal mail is "universally accessible" and displays a huge Western bias.

It's lining up multiple times. When I walk in with a box, I don't know how the hell to mail it, what to fill out, what the pricing vs. delivery ETA grid is so I can decide where I want to position myself on that curve, the different forms you need to fill to be on different parts of that curve.

I usually end up screwing it up a few times in the process too. I didn't realize that the free boxes they give you are only for 2 day service (and doesn't work for 1 day or 3 day). 1 day is a different box, 3 day is bring-your-own-box.

The pens they provide don't work, you have to line up to get a pen. You have to line up to ask a question. The workers are grumpy, the people in line are grumpy, I've had the experience that sometimes nobody will let you cut anything even if it's just for a pen or a piece of tape.

Oh and they charge you if you ask for more than about X of tape. It's a tricky dance. I think X is about 20cm. If you ask for 30cm, they will refuse even the 20cm and ask you to buy 300cm, which entails getting in the 30 minute line again (so the actual cost of the tape is 0.5 * your hourly consulting rate, so if you're a software engineer paid $100/hour of stocks and $100/hour of equity, that'll be a $50 roll of tape plus $30 of stock assumimng Trump just announced more tariffs). If you ask for 15cm, they might give you 20cm for free. It's tricky. I wish there were a sign that said "free tape: <=20cm" or whatever the actual number is, in front of each employee's desk.

Which reminds me, the actual number also seems depends on the mood of the USPS employee, so you also need to carefully watch your position in line so that you try to get yourself in front of the happiest employee. If the grumpiest employee is almost done with their previous customer, you have to fake needing to fix something really quick and let someone ahead of you in the line so that they get the grumpy one and you get the happy one. Or you can try to estimate the processing time of the few people ahead of you in line by eyeballing the complexity of shipping whatever they are holding, and time your place in line to be in front of the happiest employee when it gets to you. That way you are more likely to get more free tape to seal your box.

You also need to think about how to keep them happy. That usually involves some small talk. More small talk gets you more tape. Weather is a good safe topic on the east coast, because you can commiserate the bad weather with the USPS employee, but in California the weather is always good, so it doesn't make for good small talk, and the USPS employee might be at risk of going from happy to grumpy because they'd rather be outside.