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You physically go to the bank.

The electricity company has their own employees to deliver paper monthly statements to all their customers, they can attach other communications if needed.

My bank has a connection to the electricity company, and can look up in realtime what my open balance is, which you can view and pay in the banking app. You can also pay it in cash at various offices (e.g. Western Union) around the city.

You can also just give the electricity company permission to automatically take it out of your account every month (ppl don't trust the electricity company to get the amount correct, so folks don't usually do this. I do this for the water bill though).

(this is my experience living in Ecuador for 10 years, I'm from the Netherlands, most of this is weird to me :)

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genewitch a day ago | parent [-]

Three weeks ago I was part of a comment thread on this very site, where people were wondering why banks still had buildings for people to go in to.

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diggan a day ago | parent [-]

In some countries, it is somewhat of a question "why" though. For example, banks in Sweden stopped carrying cash, and AFAIK (at least when I lived there) you interact with them either online or via the telephone, even cards are sent your home address instead of being picked up the branch and so on.

Contrast to where I live now (Spain) where I can still go to the bank to deposit/withdraw money, so the use case for the branch/building/office is kind of obvious.

	▲	ACS_Solver 17 hours ago \| parent [-]
		Yes, there are few reasons to go to a Swedish bank branch, and they've been closing branches, too. Almost everything is done online - really goes for most things in Sweden, not just banks. You don't even visit a branch to become a customer as long as you have an account with some other bank, which gives you BankID, a digital ID/signature system that's ubiquitous in Sweden. I have accounts with three Swedish banks. Of those, one doesn't have physical locations to visit, and a second I never visited. It's surely been ten years since I went to the third, my main bank, in person, and the branch office I went to closed years ago. Looking it up, my main bank only has one office left in the city, it's only open for three hours a day and requires a prior appointment for any services. Cash is only handled by a few bank branches (not all banks) and even then by prior booking - cash has been pretty much gone from society for a while now. Your card gets sent to you by postal mail. If you need to talk to someone at the bank, they'll suggest telephone or video calls, and will only see you in person as a last resort. Safe deposit boxes have also been largely discontinued as a service.