| ▲ | cryptonector 3 months ago | |||||||
> five nines Does one pay for an SLA for every piece of hardware, firmware, and software? The codecs are the least likely cause of downtime. | ||||||||
| ▲ | memling 3 months ago | parent [-] | |||||||
> Does one pay for an SLA for every piece of hardware, firmware, and software? The codecs are the least likely cause of downtime. I don't recall saying that—just that I have had clients for whom the support was sufficiently important (because of their own reliability concerns) that they went commercial instead of open source. (They required, among other things, 24x7 support and dedicated resources to fix bugs when found; they also sought guarantees on turn-around time.) | ||||||||
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