Hah, indeed, a similar experience here. The desktop option is worse, trying to get a webcam to focus on an ID card took forever. The next step wanted a 3rd party company to do a live webcam session, no thanks! Closed the account. Or at least tried, after a several step nag process, they still keep the email blocked to that account, in case you change your mind...

There seems no way to push back against these technologies. Next it will be an AI interview for 'why do you transfer the money?'