I'm saying I cannot imagine such a situation. But lets say I didn't know the rules and I came to the attendant asking what to do because I lost a ticket. I would prefer just "You have to pay for the whole day", but if I had to choose between a rude attendant and an overly friendly attendant, I cannot say I have a preference. The first one is lashing out at me unnecessarily (maybe not so actually if the information is clearly available without asking him), the second one is trying to empathize with me even though I just want to solve my problem.