The problem a lot of people in our field / on the internet have is that they think every problem is purely a logical problem to be solved, and that the person that has the problem is completely rational about it. But that's not the reality, and a lot of problems are emotional in nature - or, elicit an emotional response, which can't be resolved by just ignoring the emotional aspect and focusing on the functional. Because sometimes there just isn't a logical / functional problem to be solved.

And you're making the assumption that you can play a part in solving the problem, but what if that removes someone else's agency or responsibility? They will feel belittled, passed by, ignored, or they will not learn anything.