Even in engineering it's important for people to understand what people want and to make sure people feel heard and validated. I've found that especially when dealing with people up the management chain understanding what they want and even using the techniques you describe is very effective. My experience is that pretty much everyone, but especially people in engineering fields and data driven science fields (me included), vastly overestimates how "logical" they are. At the end of the day we are all just a species of ape