Capitalism, to oversimplify. The powers that be realised there was money to be extracted and they did it. Packaging it as beneficial for the people; the usual line is "healthy competition will lower the prices for consumers" but I have never seen this work in practice. We have a few areas with competition, like cell phones or health insurance, but the cost and service level differences between them is minimal and there is no competition. Or if there is, it's lower prices at worse service / quality - the race to the bottom.

Reprivatize shit and put it in the hands of someone competent. Also, increase wages so that government agencies don't depend so much on expensive consultants / contractors.

If you’ve never seen competition lower prices you’re not paying attention.

The problem is rarely "capitalism", since most of the most glaring issues are either in highly regulated systems, or cases where the person receiving a service is not the one paying for it.

I think the average english person fundamentally lacks the mindset for capitalism to work, there is little trust in an individual, and too great a desire to have daddy government come make it safe. It's the unquestioning faith in top down measures that has lead to the current system, and pulling things back to public ownership won't fix that.

Not just capitalism, though. Both involved foreign election interference and very tight electoral results.