I wouldn’t call what they wrote as “contempt.” It seems to me, to be cynical realism; something I tend to exhibit, myself.

I like people. I really do. I especially love the users of the software I write, and go well out of my way, to craft the best UI possible.

But I am constantly being blindsided by knuckleheads; some of whom, are really, really smart, educated, and inquisitive people.

I write iOS apps, and spend many, many hours, testing and tweaking. Right now, I am completely rewriting an app, because I couldn’t get the UI right, at the final stage. I realized my fundamentals were borked, and that I needed to go back to the ol’ drawing board, as Wile E. Coyote would say. Many developers would have shipped, but I have the luxury of being able to redo it (I have done it before).

It’s a cool trick, and one that I’d probably use, if I was dedicated to Web design, the way I am, to app design.