Every hardware vendor has problems. Suggesting that Apple is uniquely bad while others “stand behind their products” doesn’t hold up. The difference is that Apple, after enough pressure, actually fixes things. They create repair programs, offer recalls, and have the infrastructure to make things right. Most vendors don’t. Let’s look at the examples you listed.

Butterfly keyboard

Yes, a bad design. But Apple launched a repair program that covered every affected MacBook for multiple years. I was affected by this, and had my keyboard replaced twice. Compare that to Lenovo’s ThinkPad coil whine and sleep bugs, which they never publicly acknowledged and never fixed. Users were told it was “within spec.”

Batterygate

Apple throttled devices to preserve battery life and didn’t communicate it well. After the backlash, they launched a battery replacement program and settled a class-action lawsuit. HP had massive issues with failing batteries and Nvidia GPUs no meaningful recall, just silence.

MBP GPU failures

Apple ran logic board replacement programs for both sets of failures. They repaired machines years out of warranty. Microsoft, on the other hand, ignored Surface Pro 4 screen flickering for over two years, then limited their replacement program to a narrow window, leaving many customers stuck.

Bendgate

Apple initially downplayed it, but the iPhone 6 Plus was later included in a touchscreen repair program. Compare that to Asus ROG Zephyrus early models that ran hot, warped, and suffered fan noise issues. Users got nothing but “working as intended” responses.

“You’re holding it wrong”

A tone-deaf response. But they gave out free bumper cases to all iPhone 4 customers, no strings attached. Dell’s XPS 15, meanwhile, had persistent audio latency and trackpad issues over multiple generations, and they never rolled out a formal fix or support campaign.

Apple has problems, yes. But they also have stores, trained techs, and formal programs that actually address the issues. The service experience isn’t perfect, but it exists. With most other vendors, you’re stuck mailing your device to a third-party contractor who might show up late and leave you worse off.

Apple doesn’t get a free pass. But pretending they’re worse than companies who ghost their customers when things go wrong doesn’t line up with reality.

>Every hardware vendor has problems.

Yeah, and I explicitly stated that this isn't what I was criticizing.

>The difference is that Apple, after enough pressure, actually fixes things. They create repair programs, offer recalls, and have the infrastructure to make things right. Most vendors don’t.

Which simply is bullshit.

I don't know why you feel the need for a play-by-play - I know, I was affected by several of them. And every single one of them was Apple reacting only after prolonged active denial and deflection culminating in lawsuits. There's nothing to defend here. That's shitty service.

Kinda sad that that you feel the need to bring random other issues into the mix (Coil Whine, really? LOL, remember the MBP "Moo"?) coupled with outright lies (of course HP issued recall programs - for both the NVidia GPUs and the batteries).

>The service experience isn’t perfect, but it exists. With most other vendors, you’re stuck mailing your device to a third-party contractor who might show up late and leave you worse off.

No, with serious vendors, you're not. It seems you've never experienced real business on-site service. (And yes, it was still cheaper than AppleCare.) Compare that to wondering with every visit at the service center whether your problem will even be acknowledged as such or you're gonna be gaslit. (And I'm speaking from experience.)

> But pretending they’re worse than companies who ghost their customers when things go wrong doesn’t line up with reality.

Neither does pretending that's all that exists (or even being close to the norm with high-end gear).