That's a first rate response - and a very thoughtful way to preserve anonymity. Thanks, I appreciate it.

Those decision trees sound interesting - are you, essentially, integrating an LLM and an expert system?

Exactly —

We combine the flexibility of an LLM with a structured layer of expert-driven decision trees and psychological frameworks. This hybrid approach lets us preserve nuance and personalization while maintaining safety, boundaries, and clinical integrity.

The decision tree layer is used both to steer responses contextually and to define escalation protocols (e.g., for suicidal ideation, PTSD triggers, or crisis states). It’s informed by standardized practices like CBT, trauma therapy, and psychological first aid, co-developed with our licensed psychologists.

So yes — think of it as an LLM augmented by a domain-specific expert system, designed for real-world psychological use.

Happy to share more if you’re interested in how we’re scaling this across multilingual and cultural contexts)