Fly.io is building a kind of public cloud, running apps for our customers on our own hardware around the world.

CS at Fly.io is a challenging, demanding job: we’re supporting every kind of application on every stack as our customers boot things up on a new cloud. Our CS team needs machine sympathy not just for Fly.io’s own infrastructure, but for every quirk of every app a customer tries to run.

We hire engineers for CS. We’ve been managing them as engineers. Now we’re going to do something different: we’re bringing on a Customer Support Director, to manage the team and, more importantly, set strategy.

This is a very senior role in a part of Fly.io that is critically important to our success. It comes with a lot of autonomy, an opportunity to have an outsized impact on our business, and intense visibility and exposure to a vibrant community of developers shipping apps.

If you’ve done this kind of work before, and have takes on how it can be done better, we’d like to talk to you.

https://fly.io/jobs/support-director/