Here in Australia I've found (so far) only one ISP that's actually really, really good with good customer service: https://www.launtel.net.au

They have super high review scores for good reason. :)

https://www.productreview.com.au/listings/launtel

Most other ISPs over here are the same kind of crap that you see in the article. Lots of PR and weasel words with crap service, support, and race-to-the-bottom pricing. Ugh.

Well, the US doesn't seem to have race-to-the-bottom pricing, but all the other bits apply.

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Note that I've only used Launtel for residential internet, not business grade service. No idea how they are for business stuff.