All the other comments aside: these aren't even contradictory statements. We really do have no-tech-debt rules, and they generally have not been responsible for our outages. Consul wasn't tech debt; it was a carefully made decision (that I happen to disagree with and enjoy thinking about Michael Ehrmantrout shooting in the face).

We're just people, working on building a thing.

https://www.youtube.com/watch?v=ghNJxYP5Ses

Also: stop calling yourself an "outsider". You follow us as closely as anybody. :)

People hosting their business with a cloud hosting provider doesn't care about your technical debt, we care about our businesses not going down for several hours and then being gaslighted that its normal and told to expect more in the future by the founder.