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rogerrogerr 2 days ago

That’s not the question, though - it’s would they switch. Switching has significant friction, at least in people’s minds. You probably wouldn’t switch from ISP1 at $30/mo to ISP2 at $29.95/mo (with the same service) unless you’re irritated with ISP1 for other reasons. You might have chosen ISP2 if you were starting from scratch, though.

drekipus 2 days ago | parent [-]

So what does "better option" imply?

rogerrogerr 2 days ago | parent [-]

Better enough to overcome the switching cost.

latexr a day ago | parent [-]

So you agree the question is meaningless. If “better” means “better enough to overcome the switching cost”, then the answer to “would you switch ISP if you had a better option?” would by definition always be yes.