The best feature Comcast has added in recent years is the ability to request a $5 bill credit each time there's an outage. I use it more months than not. I suppose that's good customer service although it'd be better if it wasn't needed.

How recent is that? More than a decade ago, my friend related to me how his grandmother was subscribed to cable TV through comcast, but one channel wasn't working.

And every day, she'd call them to complain about the one channel that didn't work, and they'd apply a minor credit to her bill.