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I had this happen with Verizon, I insisted on a receipt, which they handwrote for me. Then they told me I never returned the device and charged me!

Couldn't get through to anyone, no replies. I refused to pay. They sent it to debt collection, no matter how many times I sent the picture of the receipt they refused to take it.

Took me 2 years to get it off my credit report, including sending multiple letters via certified mail. Caused my credit to go down by 100 until it finally disappeared and went back to normal.

They. Are. The. Worst.

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rogerrogerr 2 days ago | parent [-]

This sounds like a case where consulting a lawyer might actually be useful…

	▲	mlyle 2 days ago \| parent \| next [-]
		It could be, but you're not going to get into a situation where you recover attorney's fees. So you're in a position where you can either handle it yourself and grind it out, or you can pay a lawyer an indeterminate amount to fix it-- probably just enough for a letter, but that may not even do the trick. Suing in small claims is an option, though. You might recover something, and you'll certainly cause Verizon to incur expenses.
	▲	2 days ago \| parent \| prev [-]
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