My ISP (Spectrum business, not even the consumer end) can't even get me logged in to my account so I can manage my service. Multiple calls, same results.

And they keep jacking up the price too. Astound, here I come!

Astound seems to be some PE buying up local ISPs and it's probably very different depending on which ISP is Astound in your area, but having service from a local ISP before and after it was acquired by Astound I could not help but notice severe degradation of the service (which was not stellar to begin with but cheap enough and local). Frequent price increases (every 2-3 months) were some of the Astound's "improvements" to the old service.

Astound has worked really hard to lose my business, I moved to Comcast not too long ago. Astound also now stiffs you for the full billing month when you cancel, FYI, so if you make the mistake of switching away from Astound two days into your billing cycle, they'll try to collect the other 28 days as pure profit.