that makes sense - and have wondered a lot even more generally about the price of software and what makes a hard problem hard. Like Amjad from Replit said on a podcast recently "can anyone build 'the next salesforce' in a world where anyone can build their own salesforce with coding agents and serverless infra"

I think in building this some of the things that folks decided they don't want to deal with is like, the state machine for escalations/routing/timeouts, and infrastructure to catch inbound emails and turn them into webhooks, or stitch a single agent's context window with multiple open slack threads, but you're right, that can all be solved by a software engineer with enough time and interest in solving the problem.

I will need to clear up the pricing page as it sounds like I didn't do a good job (great feedback thank you!) - it's basically $20/200 credits, and you can pay-as-you-go, and re-up for more whenever you want. We are early and delivering value is more important to me than extracting every dollar, especially out of a fellow founder who's early. If you geniunely find this useful, I would definitely chat and collaborate/partner to figure out something you think is fair, where you're getting value and you get to focus on your core competency. feel free to email me dexter at humanlayer dot dev

I’m just armchair quarterbacking here but I feel like you should just do all features for every user with a single $/action rate, then give discounts for volume and/or prepayment. Even saying $20/200 is a clunky statement. You could just say $0.10 per action (the fact that you’re actually requiring me to make a $20 payment with a $20 charge once it gets to $10 or something like that isn’t even important to me on a pricing page, although when you mention it later in the billing page make sure you also tell people it’s a risk-free money back guarantee if that’s the case)

If there’s something that truly has an incremental cost to you, like providing priority support, that goes into the “enterprise pricing” section and you need to figure out how to quote that separately from the service. My guess is most people don’t want to pay extra for that, or perhaps they’d pay for some upfront integration support but ongoing support is not too important to them. Idk, that’s just my guess here.

Big systems like Salesforce started as small things that more deeply learned about and more deeply understood unmet demand and customer needs, and then got to packaging it in a way to create something that grows.

Coding agents can help more with tasks and not quite big entire massive platforms on their own. Humans may be able to scale much further and bigger with their skills.