▲ | losthalo 3 days ago | |
X + Y + [XY] = 8 X = the individual's contribution Y = the contribution of the system they work within [XY] = the interaction of the individual with the system 8 represents some measure of productivity, e.g., rate of errors, millions of dollars in profit, whatever you're measuring The person who can solve for X is competent to rate people on their performance. What to do instead of (destructively) rating people? Build better systems for doing the work, make their work easier, give them psychological safety and job security so they can relax and enjoy their work and share better methods with each other. (All paraphrased from W. Edwards Deming.) Competition within organizations is for amateurs. | ||
▲ | Ginger-Pickles 3 days ago | parent [-] | |
CTRL+F “Deming” - Thank you. Organizations with vitality reason about the operation of the whole system, not simply the performance of actors in isolation. |