It has growing influence in computational chemistry where heuristic approaches can give massive speedups. Mixing AI and theorem proofing together is going to be big.

Increasing use in customer service will be massive annoyance and great business success.

> Increasing use in customer service will be massive annoyance

I suspect that sometimes it will be a massive annoyance and sometimes it will be great.

I have been massively annoyed many times by conventional customer service, most of all when having to stay on the phone for a long time waiting for a human operator to answer a simple question. When such questions can be answered by an AI that responds immediately, I will be more than happy. And I will probably use customer service more; currently, I often hesitate to make phone calls to customer service because I don’t know how long the conversations will take.

Of course, there will also be times when the voice recognition fails or the bot can’t understand the problem. Those cases will indeed be massively annoying.