If you consider anything such a big issue, then your suggestion solves nothing - people still complaint, and now they also complaint about no transparency (see Apple)

> It’s exhausting having to deal with abuse on public forums when you’re on the receiving end and always have to keep your conposure.

What's so exhausting about ignoring like all of these corporates do?

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latexr 7 months ago | parent [-]

> What's so exhausting about ignoring like all of these corporates do?

Maybe have some empathy for the people who have to interact with individual customers. There’s not an amorphous blob of “corporates” who deals with everything, there are real people with an life just as rich as yours on the other side.

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eviks 7 months ago | parent [-]

Let's test your hypothesis on this issue: a "real person with rich life" posted a corporate statement and interacted 0 times with responses. Was that too exhausting?

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	▲	latexr 7 months ago \| parent \| prev [-]
		We don’t need to go that far, we can test my hypothesis with this conversation. You are becoming exhausting and absolutely proving my point. I explained at length something that is clear and obvious to anyone who does customer support for any popular product. Instead of making an effort to be empathetic to the other side, you’re being contrarian and dismissive. Fortunately you’re not my customer and we’re not in my repo, so I have no obligation to continue this conversation. The fact that the person on GitHub has not replied and the other conversations have been locked demonstrates that they are preemptively avoiding the exhausting interaction by limiting replies. Those are the actions of someone who knows the cause and effects of burnout. It is the opposite of ignoring, it is actively defensive. If you’re unable or unwilling to understand that, there’s nothing else I can say to you.