Almost 20 years ago, I remember getting in an argument with a new manager who was pushing for the company to use Exchange “because that’s what businesses do”

Then about 5 years ago something similar happened at another company when I was against 365. Their argument was “I know it sucks, but that’s microsoft’s preferred way”

There are a lot of people with decision making power that base their decisions solely on marketing material.

But what options are there? You pretty much must choose between Microsoft 365 or Google Workspace.