You can analyze the name and direct a case to a CSR who can handle it. May be unrealistic for a 1-2 person company, but every 20+ person company I’ve worked at has intentionally hired CSRs with different language abilities.

First of, no you can't infer language preference from a name. The reasonable and well meaning assumption about my name on a good day makes me only sad and irritated.

And even if you could, I don't know if you actually do it by looking at what you signup form asks me to input.

A requirement to do that is an extremely broad definition of "treat strings as opaque blobs most of the time" IMHO :)