▲ | devjab 8 hours ago | |
As someone who has worked on the Danish public sector I have a slightly different take on the public websites. They should never have been using things like 3rd party analytics to begin with. I understand it’s was media and communication departments do, and that it’s natural that the people working within them would want to do so regardless of where they work. It’s their trade after all, unfortunately they bring the exact same “user engagement” mindset with them into the public sector. Well, at least in my anecdotal experience with a handful of these departments in 7-8 different cities around here. You can of course make good points on user metrics on a public website, but they should frankly work very different than they would on most web sites. On a public website it should be the goal to get to user to leave the site as quickly as possible, because the longer they hang around the more time they are spending finding what they need. That’s not what happens with these metrics in my experience, however, instead they are used to do what you might do on a news site. That’s just one side of it, however, because the privacy concerns are their own issue. If you absolutely want metrics on a public website at least have the courtesy to build your own. It should be illegal for public web sites to use 3rd party tracking. I know why they use it, it’s for the same reason they spend a ridiculous amount of money on custom designs systems build on top of what is usually SharePoint or Umbraco. They refuse to hire the Django (insert any other extremely low maintenance system) expertise because it’s expensive on the “long term budget”, even though it would be much cheaper than 3rd party tools and consultants on the actual long term budget. Anyway, that is another point. But it really pisses me off when public websites need you to allow 3rd party tracking because they aren’t using it in any way which serves the public. Worst of all is that cookie banners are explicitly a private industry way of dealing with their refusal to respect “do-not-stab”. Public websites could simply put their bullshit into their privacy page. Of course nobody would go there and turn on 3rd party cookies, but why should the public care? |