| ▲ | imdadadani a day ago | |
I have a Framework 13 that I bought last year in November with the Ryzen 7840u processor. Initially, my experience with it was good, Fedora Linux was working well and everything. One day, after coming back home, I've noticed that the power button was completely stuck. Apparently, the device somehow it so hard that the input cover was bent so much... [1] The laptop was in a backpack with its own case, I wasn't expecting it to break so much quickly. Anyway, I opened the laptop to at least fix the power button, but then I have decided to contact support, since they might know better how to solve it. After turning it on without using the power button, I put the input cover back on and.. The screen BROKE. It was working just before doing it! Support finally decided that they wouldn't replace any part of the device. In the end, I had to spend 400 euros in parts to fix everything because of that. I also had shipping issues because of FedEx getting my address wrong (for THREE times), and things like uneven touchpad [2] and gaps between brand new input and bottom cover [3], I didn't report any of them because interacting with the support because it was just a waste of time with their repetitive template answers (and FedEx with their non-service). Additionally, in the last months I have been having issues with the amdgpu driver (apparently, it sucks hard on newer APUs), making the desktop either start lagging so much or crashing so often (it goes back to the login screen) that it becomes unusable. Rebooting the devices fixes it for some hours, so no fix for now. The laptop works much better with Windows, but I have bought it specially for the intent of using Linux, since they even advertised official support! otherwise, I would have bought something else. In the end, all of these things became so unbearable that I have decided to replace the Framework with a MacBook Pro M4. I never wanted one, but the laptop market nowadays is so bad that you can't trust manufacturers that the Linux support will be good, and MacOS is the only alternative that works for me. Regarding the Framework, I really want to like them, the concept behind repairability and modularity is awesome, but at least for now they are just an experimental company that you can't trust if you do real work. I hope others who bought one had a better experience than I did. [1] https://files.catbox.moe/mt5p0p.jpg | ||
