Correct. Things are breaking all the time. If you’re not a hospital or air traffic control, nobody is going to die if your website goes down.

There’s a time and a place for heroics, but we go to it for shit that doesn’t really matter, or worse, allow the culture of heroics to cover up the real problems that are much harder to fix.

Imagine Walmart telling all their customers "Come back tomorrow, maybe, we can't manage to keep any of our stores open. At least nobody is going to die."