That's frustrating. I'm not saying you did anything wrong, but I wouldn't rely on any of these companies without talking to a human first. That's because they are still figuring out what acceptable use looks like, let alone how to describe it to customers, build dispute mechanisms etc.

We use an Anthropic competitor and made sure we had a responsive account rep before committing to anything, and we're still rolling out in phases. We're moving quickly but we're not startup speed, so we have more time and margin to have those conversations.