Also you can be heavily invested in Google apps and then one day suddenly google cuts you off and all you are ever going to get to talk is some email/chat bot who does not care to elevate a situation for you. Imagine having all your business docs, customer docs, and processes in google app suite and then just suddenly be cut off. It won’t happen with me since I avoid that situation, but what happens when google glitches and your small business folds because you can’t get to its data?