I have to disagree. It is not about reputation. No service company has a reputation any more. I can't think of a single company that after a dispute about closing an account promptly said "Oh ya a real person looked at this immediately and it is clear that we made a mistake. We are so sorry and I'll put a flag on your account preventing this from ever happening again".

The best we have is counter social spaces where people in the know can post to a place like this and hope either that they reach an insider at the company or that a media firestorm erupts and the company is shamed into doing the right thing.

This is the current example that infuriates me:

Would you agree that Chase has a rather good reputation for a brick and mortar bank?

[10-Year-Old Makes More Than $2K Selling Chickens, but the Bank Keeps Her Money for Over a Year](https://people.com/10-year-old-makes-usd2k-selling-chickens-...)

Chase closed her account and stole her money just because they could and no amount of customer service could fix it. No amount of evidence. Then only way it was resolved is from news shaming Chase.

That is where we are today.