I sincerely appreciate your serious answer to my serious question. I am quite surprised at all these costs considering that OSM is free, but you explained them very thoroughly and I am impressed. You have adequately justified the subscription requirement.

This post, combined with the fact that your planner actually allows me to force a path has won me as a customer. I'll also note that setting your yearly at 75% of the monthly is wise considering very low winter time usage.

For me, churn or not is going to come down to whether I can read critical details on your mobile app without having to put reading glasses on. (which is a factor that not even a $2t company like Apple can address properly)

Unfortunately we still have work to do there. We have dabbled in a separate map style, but it's really difficult to get any roadnames to show up when you start increasing font sizes in map styles. It's a sort of pick-your-poison - big maps where you can see the roads with almost no road names, or maps with smaller details with road names. The app itself should mostly scale well with increased system font sizes, but we are still carving out a couple of webviews in the app which have funky behavior. I do like to joke that with our average staff age passing 40 in the next year or two, we'll solve all readability issues....