Remix.run Logo
bee_rider 7 days ago

If a tiny problem can cascade like that, it seems that there’s a systemic logistics issue going on here, the problem wasn’t the nail it was some high-level problem in the overall organization.

One nail is small and unimportant but the general problem of getting enough nails is a big important one.

And anyway, the messenger also could have been shot, the horse could also have tripped on a rock, the battle could have been lost even with the message getting through. If their plan hinges on everything going right, the kingdom has put themselves in a position where they don’t have any small problems, just big ones.

SolarNet 7 days ago | parent [-]

I think the argument the poster is making is as root cause analysis.

The root cause of the messenger failing was the missing nail. Sure it could have been many other things, but in this case it was the nail. And if it was a pitched battle that was narrowly lost by one message, sure, they could have won or lost because of a dozen other factors, but in this case it was the missing message. There are likely many other important things to worry about, but in the system as it is today, it failed for want of a nail.

Plenty of large engineering outages were because of single keystroke typos. Should these systems be less prone to human error? Of course. Are they? Some of them are, but right now some of them aren't.

The point being made is that small things can be important if other things go wrong. We should fix the other things, but often they are much harder to fix than the small thing. And really, we should care about both, since humans are capable of that.

dgfitz 7 days ago | parent | next [-]

This is a very well thought-out comment. I commend you for it.

Sometimes the problem really is tiny. Ill look for the link, but I read an article about how Valve, the company, was saved by an intern.

I think details matter.

PaulHoule 7 days ago | parent | next [-]

See https://80.lv/articles/valve-steam-the-entire-pc-gaming-indu...

matwood 7 days ago | parent | prev [-]

> I think details matter

For me, this is the moral of horseshoe nail story. It's something I preach to my team - details matter. I’ll add that unfortunately we often don’t know which details will matter ahead of time.

sixstringtheory 7 days ago | parent | prev [-]

If you look at the problem as a swiss cheese model and not just a teleological propagation from one root cause, then there are many things that need fixing, not just a cobbler being short one nail.

PaulHoule 7 days ago | parent [-]

You can't really blame one magazine going lame on the whole culture going bad, yet there is a way that's contagious.

Maybe it's like cheese because culture goes bad the way cheese goes bad?