I have the exact opposite experience of this person. My 12th gen framework had been great. I've replaced the keyboard after spilling water on it, the hinges, and they even replaced my power adapter because the right angle USB was flaky. Repairs have been a breeze... I had ThinkPads for over 20 years, probably 7 of them. Their era is over, sorry but the last good ThinkPad was the 220. Fwiw, I tried to buy a ThinkPad before my framework, their site said it was available in two weeks. Three months later, after no reply, my order was canceled due to some US law that automatically triggers if you cannot deliver in a reasonable time frame. Got the framework in three days. Wish I got the AMD one, but whatever I can upgrade later.