I love mine and have had it for a few years now and upgraded it's motherboard from 11th gen to 12th gen i7, and successfully easily replaced the keyboard after a coffee spill, upgraded the battery to a new slightly higher capacity one when the original battery puffed up.

And this is all true. I love mine but frankly I have to admit I make excuses for it. It's almost really good. It has a lot of really good qualities, and lot of bad qualities that erase the good.

That 11th gen motherboard I replaced? I bought their official extwrnal case, (and some ram and a wifi card with antennas from a local microcenter to make it functional) to make it into a stand alone computer, even though I have essentially no use for it. Well it's a good thing I have no use for it because a bios update bricked it.

They don't put out enough updates to actually fix problems and so problems just remain for the entire life of the thing, and the few updates they have put out are complete and utter dumpster fires that break in a dozen different ways.

That battery I replaced? It was only about 2 1/2 years old. Why did a brand new battery go all explody in only 2 1/2 years? I have 10 even 15 year old laptops with pouch cells inside that never puffed up. Maybe longer even. They no longer hold a charge but they never puffed up.

My screen never looked 100% good. It has uneven lighting and uneven color, and is overall a bit pink. I have tried to correct the pink with color profiles in X but never got it to look like the neighboring external monitors. But a profile can't fix uneven color or uneven lighting anyway. Luckily I just don't care that much since I use larger better external monitors for most things and I don't do any art work. But that is really a ridiculous thing to have to just accept when most other brands just have good looking screens.

Battery life is garbage. Do every possible trick you can in either linux or windows, get 4 hours.

Why do I even say I love it?

I don't know. As far as I can tell, I should not say that. I love the idea. I love the sales pitch.

The sales pitch is repairability right?

My daily driver before the Framework was a X1Carbon 5th gen. About a year after I got the Framework I decided to refurbish the thinkpad because it was still awesome. I got a new battery, cpu cooler, and usb port all pretty easily (though frim ebay and aliexpress not from Lenovo), and they were all easy to install. The machine came apart all with screws just like The Framework. The Framework just makes it official with help and documents, but actually I've never even looked at a single one of those qr code instruction links. I'm sure they're nice, and I'd preferr if Lenovo did the same thing, but in fact I don't actually need instructions for things that are screwed together and don't have obtuse hidden land mines where something will be destroyed by doing the obvious thing.

The lenovo repair was essentially exactly as easy even though it was totally unsupported by lenovo themselves.

But that X1 Carbon is 50x better to use. Way tougher. Screen is even. Keyboard is way better. Actual mouse buttons (something I personally value highly, I hate huge touch pads with no buttons like Apple and Framework has).

I don't know if a current X1 Carbon is as easy to work on as one as old as 5th gen, so this comparison may no longer be valid.