I've been loving my framework 16 so far. I am using it for linux and all the hardware works and in general they've been great to deal with. I went with the DIY option and had some teething problems[1] and both the community on the framework forums and framework's support were really helpful.

[1] When they sent the original to me one of the ram slots was broken so if you put any ram in there the device wouldn't boot. After a bit of diagnosis-by-email they replaced the main board.