| ▲ | nashadelic 2 hours ago | |
I've never engaged with their support (I have dedicated POC), but they don't use AI for their support? | ||
| ▲ | merlindru 2 hours ago | parent | next [-] | |
They use intercom's Fin AI. Probably powered by a Sonnet or Opus model. That said, it can't handle legal/refund/complicated requests and just forwards to a human for those | ||
| ▲ | dyauspitr 2 hours ago | parent | prev [-] | |
Support is probably the last place AI will be used end to end. There will always need to be a human in there somewhere. | ||