Unrelated, but while the tech of anthropic seems to get more impressive with every passing month, their support has taken a nosedive, sadly. Yet they continue to be the favorite. Model performance is deciding above all else.

I used to get a response within 24 hours back in the Claude 1 days.

In January 2026, it took 2 weeks.

For my latest support inquiry, I've been waiting for over 8 weeks for a response. Eight!

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miohtama 2 hours ago | parent | next [-]

They have support...?

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nashadelic 2 hours ago | parent | prev | next [-]

I've never engaged with their support (I have dedicated POC), but they don't use AI for their support?

	▲	merlindru 2 hours ago \| parent \| next [-]
		They use intercom's Fin AI. Probably powered by a Sonnet or Opus model. That said, it can't handle legal/refund/complicated requests and just forwards to a human for those
	▲	dyauspitr 2 hours ago \| parent \| prev [-]
		Support is probably the last place AI will be used end to end. There will always need to be a human in there somewhere.

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poszlem an hour ago | parent | prev [-]

Lol. What support? When they blocked my account the only way to contact them was to send a google form. Then they responded that they blocked my by accident and are unblocking me. Then I remained blocked.