AI "support" bots that just attempt to read the published documentation for you are possibly the most annoying thing to have come out of the current AI plague.

Even Stripe - once legendary for the quality of its support - has apparently given up now. I had to deal with it recently over a case where the merchant was seeing an unexpected change in the way it was collecting payments and the AI bot was worse than useless - it actively suggested incorrect explanations and resulted in several days of trying to change the wrong things while the problem persisted.

For my own businesses we give this issue a heavy weight when choosing which services to use. We have even seriously considered moving existing integrations to different services over this one issue recently. If we're integrating with a service then we want to know there's a real person who can actually help if we have questions or anything goes wrong. Failing to provide that because it's cheaper to push everyone through the AI bot is a statement of intent about how much you value your customers.