Ask them their name/ last initial, employee ID or unique identifier for the conversation, direct phone number, job title and what location they're based at. Scammers will pretty much always refuse/argue/hang up on this (once I had one start insulting my mother in Hindi when I asked him this). Then call your bank's proper number and verify all of these details.

(But in any case your bank will never call outwards to you, unless you've specifically requested that, which you almost never do.)

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DamonHD 2 hours ago | parent [-]

Unfortunately my UK banks (and others) DO regularly make calls to me unannounced and demand my ID to 'prove who I am'. They are not scam calls and the callers cannot understand what they are doing wrong. If I'd had more strength in the last round of this stupidity I'd have done a number on them with the regulator. (I used to work in finance and was the director of a regulated financial entity, so I think I'd have a head start.)

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TeMPOraL an hour ago | parent | next [-]

> They are not scam calls

What are they, then? Sales/marketing calls? Or some security notifications ("we noticed some suspicious operations in the last 3 days...")? If it's the former, that's still scam in my books. Specifically, it's a first-party scam, as opposed to a third-party scam, where some third party pretends to be your bank.

They both should be treated similarly; unfortunately, you can't report first-party scams to police.

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Cider9986 2 hours ago | parent | prev | next [-]

Yeah and people call crypto a scam.

It mostly is, but Monero is pretty good.

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cuteboy19 2 hours ago | parent | prev [-]

it is time we have a good industry standard for this stuff

	▲	lostlogin 2 hours ago \| parent [-]
		I dream of a time I don’t have a bank, or not in any traditional sense. I’d been hunting for ways to use a Wisecard standoff a bank but got a bit wary of what would happen if they went bust. Government backed guarantee do not exist for Wise.