> I guide a first-line Indian chap who plainly doesn't know about the subject in hand

Out of curiosity, why is it relevant that this person is Indian? AWS employs a lot of Indians on their actual product and engineering teams, who have built AWS, and surely do know their own work well. Isn’t this just an issue of support mostly being lesser-paid people who work off scripts, rather than of race?

Just happens that these very-lesser-paid workers are usually Indian, Filipino and Moroccan, I guess. And if a company goes this route, they're most likely significantly cutting costs at the expense of the provided service

Indeed, why is it relevant? We should ask companies like Amazon, because they're the ones who choose to outsource customer support to India specifically 99% of the time.

Yes.

westerners are loaded with the context that much work is outsourced to india for profit purposes. is indian a race? if it isnt a race, why are you making this about race?