At this point Microsoft office suite is practically a monopoly. Governments around the world rely on it. Every big enterprise and every business needs it.

The spec for office documents was authored by Microsoft( and approved by Microsoft!). The spec is basically the docx datastructure published publicly as a standard - which makes building competing office suites even harder.

Given the situation there isn't much customers can do if Microsoft decides to hike the prices anyhow they like.

Note: Indian Government recently adopted Zoho office suite to insulate themselves from Microsoft.

But I don't think many other governments or businesses have the guts to make such move.

It's more a ton of inertia than some sort of monopoly. A lot of new companies immediately start on an alternative these days. They don't see a reason to pay the higher price.

I agree that it's a lot of work to build something that can render and edit their complex format, but quite a few companies have managed now.

> At this point Microsoft office suite is practically a monopoly.

There are loads of competitors in the space. Google Docs, LibeOffice, OnlyOffice, WPS Office, and I'm sure there are many others in the space that are lesser known. All of these are compatible with Office formats.

At this point?

I remember when Microsoft Office truly felt like a monopoly. In the 90s, nothing could really read/write Microsoft formats reliably. People weren't using PDFs as much and teachers, jobs, etc. all expected you to be sending them .doc files.

Yes, Microsoft wrote the spec fox .docx, but submitted it as an ECMA standard and that meant that people could create alternatives that could read/write .docx quite well. Sure, Microsoft has a little bit of a leg up, but it's nothing like the monopoly they had on .doc.

Today, we expect programs to be able to read and write Microsoft Office formats. In the 90s, we truly didn't. Yes, there might be some advanced things that don't always work, but it's so different today.

> Note: Indian Government recently adopted Zoho office suite to insulate themselves from Microsoft.

India's central government didn't adopt Zoho just to insulate against Microsoft. It was done when Trump imposed a 50% tariff on imports from India. It was targeted against US IT companies in general, though the most mentioned one was Google. Zoho is an Indian company.

I had switched to Zoho about 6 months before them and it has provided a rather decent experience so far. The biggest attractions for me though, are that it's very economical and it has transactions in local currency using local payment systems. They also have a good selection of apps.

Honestly, this was a wasted opportunity for GoI. Indian domestic IT market is an untapped gold mine that they didn't promote much until recently. But better late than never, I guess.

Another relevant point here is that India is one of the countries that voted against Microsoft OOXML document format in favor of ODF at ISO. There are several central and state level government agencies that adopted ODF officially.