> I want it to just work; that kind of design takes effort & there's no way around it

Nothing "just works" for everyone. You are a product of your environment, people say apple interfaces/OSX are intuitive, I found them utterly unusable until I was forced to spend a lot of time to learn them.

Depending on which software you grew up using, you either find it intuitive or don't. If you found someone that has never used technology, no modern UI would be intuitive.

Personally, I hate it when software that I have to use daily is not configurable (and ideally extensible via programming). It's basically designed for the lowest common denominator for some group of users that product/design groups have decided is "intuitive".

> People hate UI redesigns for a reason...

I do agree here, stop changing things for the sake of changing things. When I owned some internal tools, I would go out of my way to not break user workflows. Even minor things, like tab-order, which I think most people don't think about, I'd have browser automation tests to make sure they remained consistent.